Sales Terms Policy
100% Money-Back Satisfaction Guarantee: All of our products are covered by our 100% Money-Back Satisfaction Guarantee when installed by a CERTIFIED FuelfromH2o Installer. If you are dissatisfied with the installed system you have purchased from us, you may return it within 30 days of its delivery for a full refund of the purchase price. Your return shipping cost (ground rate) will be refunded only if the return is due to our error. You must notify FuelfromH2o within five (5) days of your receipt of any damaged or defective merchandise. Self installed units ship with No Guarantee we will not be held responsible or liable to make a refund if you do the install without the services of a Certified FuelfromH2o Installer. The 1 year manufacturer's product warranty is valid whether a self or certified installation is performed.
Returning an Order:
Before returning any article you must contact us and request a Return Merchandise Authorization (RMA) number. This RMA number should be written conspicuously on the outside of the return shipment box. E-mail us or Contact Us
You may return an item, in its original undamaged condition, for a refund within 30 days of receiving it. All returns must be accompanied by the original packing slip. In order that we may better serve you and other customers, please tell us the specific reason for your dissatisfaction. Include a written note informing us whether you want the item exchanged or the purchase price refunded to you. (If you have received a damaged or defective items please read the section below titled "Damaged or Defective Merchandise.") All returned merchandise must be in " like new" condition with all included instruction sheets, certificates and warranties and in its original box. The item(s) should be returned in the same packaging material in which it was received to protect it from damage. We suggest using UPS or insured Parcel Post for your protection. After a return has been received, it will take 1-2 weeks to process. If you used a credit card, the refund will be credited to your account. Restocking fees 20% only apply to canceled orders prior to shipping or if the unit is returned and tested and found to be working correctly but the customer sends it back claiming that it isn't working but never installed the unit or called for tech support. If you paid by check or money order, a refund check will be mailed to you.
Mark the package with the RMA number and ship to:
- FuelfromH2o,LLC.
4934 Pickys Hollow SE
Acworth,Ga.30102
I [ meaning you] understand that you are ordering and installing this product for your own general use.
I [meaning you] understand that reproducing, copying, or using any of the designs or intellectual property "excluding for your own use" for public consumption is a violation of intellectual property rights, including copywrite [and] or patent infringement.
